Formstack

FAQs

I accidentally deleted some fields on my Form, can I restore them?

It is possible to undo certain actions such as deletions made to your Form. While in Builder, click the "History" tab (lower-left) to view Form Activity. In here you can review actions made by all users and ...

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Do you offer a save and return feature?

Yes! We do offer a save and return feature on our forms. It is called 'Save and Resume' and can be found in the Form Extras portion of the Build tab of multi-page forms. For more information on setting up and ...

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Can I limit the number of answers permitted in a Checkbox field?

Currently we do not have a way to limit the number of items that may be checked by the end user on the Checkbox fields. However, when using a Radio button field, the end user may only provide one answer per qu...

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Can Forms be embedded into our own web page?

Yes, you can embed your Form into a web page to fully customize the domain. Once you create a Form, an embed will be made available under the Publish tab of the Form. We offer iFrame, LightBox and JavaScript ...

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How do I change the width of my Form?

The width of the Form can be adjusted by adding CSS to a custom Theme and apply that Theme to your Form. In order to add CSS to a custom Theme go to the form you want to edit > Build > click the Themes t...

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Trying to create an account and it says "The email address you entered is in use by another Formstack account".

This message indicates that the email address being used to setup the account exists somewhere else in our database. Either the user in question is already a user on your account or they have their own account...

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Is there a way to redirect users depending on how they answer the Form?

Yes, this type of configuration can be done using our Routing Logic function. When you setup your Actions, you will notice a "Logic" link and clicking on this will allow you to setup a filter dictating where th...

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My account says I've used all my Forms, but I haven't.

It may be that you have Forms stored in your Active folder as well as in your Archive folder. Archived Forms will count against your total Form allowance set by the Form Plan. If this is the case, you will ei...

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Is there an option for recurring payments on a Form?

Yes, we do support collecting and processing one-time and recurring payments on a single form. However, if you are wanting to process one-time AND recurring payments on one Form, then you will either need to u...

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Is there a way to print my Form?

If you need to print a form you can do so by going to the File tab in the browser and click print. Unfortunately, our forms were not built and designed to be printed so the formatting may not look the same on a...

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