Confirmation Emails

With a paid account, you can automatically send your end users a custom Confirmation Email when they submit your form. You can even use Email Logic to send a specific email based on their response to certain questions on the form. For example, if you had a field asking if they were satisfied with your service and they said no, you could generate an apology email. However, if they said yes, you could generate a thank you email without the apology. 

Note: We only allow you to send Confirmation emails to an email address entered on the form. Only three Confirmation emails will be sent per form submission (even when routing and different email address fields are in use). This is to prevent spam.


Adding and Sending Confirmation Emails

To add a Confirmation Email to your form, click on Settings > Emails & Redirects and then click on "Click here to add one" under Confirmation Emails.  If you already have a Confirmation Email set up, you can click on the green plus button to add another, the red minus button to delete one, or the title of the email itself to edit the existing one.
 

Like with Notification Emails, you can select between 'All Submitted Data' and 'Custom Message' when setting up your Confirmation Emails. When choosing 'Custom Message' you can insert field variables into a Confirmation Email and they will be replaced with the data the user enters into that field on the submitted form. In the example below, the First Name variable has been inserted into the Confirmation Email. This merge code will be replaced with the text entered into the field when the form is submitted. This is a good way to personalize emails. Any field on the form can be used in this manner. You can also click 'Import Default Message' to insert the 'All Submitted Data' fields in addition to your customized message.



 

Resending Confirmation Emails

It is not possible to resend confirmation emails. ​If confirmation emails fail to reach your recipients or you need to email all of your form submitters you will need to export your submission data, collect the email addresses, and send out a mass-email to those addresses using a separate email marketing tool.

Delaying Emails

There are two options when sending out a confirmation email: Immediately or Delay.  Choosing Immediately means the email will be sent out as soon as the end-user hits the Submit Button on the form.  Choosing Delay allows you to set the delay for when the email will be sent out:  hours, days, weeks, months, etc.

It is not possible to set the delay down to the exact minute (+10 minutes or 11:52 am) because our Confirmation Email delay script runs every hour. If you choose to set the delay by minutes, the actual minutes will vary depending on what time someone submits the form and how close the submission is to the hour. That being said, if you choose a 10-minute delay and the form is submitted at 10:57 am, it would pass the send at 11:00 am and would be sent at 12:00 pm. Likewise, if you set the delay to 11:52 am, it would be sent at 12:00 pm.

Also, delayed emails are always sent to the end-user by the method that was determined at the time the form was submitted. This means that if you set up an email to send a day later and someone submits the form, but you then decide to delete this email template, that end-user will still get that original email. All emails are triggered to be sent upon form submissions so the end-user will see the emails that were set up to send when they submitted the form. There is not a way to alter the content after submission or prevent them from sending.

Unique IDs 

Every form submission in the database is given a Unique ID number - also known as the Submission ID.  Occasionally, you may have a reason to pass this number on to your end users.  This is something that is commonly requested for use in Confirmation Emails as a "confirmation number". To add this ID to the email, simply drag the Submission ID merge code field over to the spot in the message body where you'd like it to appear.



Unique IDs are also stored in the database.  You can see the unique ID for a submission by clicking on that submission in the database and viewing the detailed info page for that submission.



 

Uploaded Images in Emails

If your form is integrated with a File Upload program such as Box, Dropbox, Google Drive, or Amazon S3 for example, the images will not be embedded in these emails. The upload integrations such as Box and Dropbox only provide a URL to the preview image/page, not the file itself.  That said, when these tools are integrated with your form, uploaded images cannot be embedded into the emails.


Related Articles

Notification Emails
Email Routing
Submit Actions