Your Account

Account Payment Methods

Payment Terms You can sign up for either a monthly or yearly plan. There are no signup fees and you aren't bound by a minimum contract or long-term commitment with any of our plans. You can cancel or downgrade ...

Read Article

Changing Billing Information

Formstack makes it quick and easy to edit the billing information on your account at any time. You can change your billing information by clicking here: Click the Profile tab in the top right corner of th...

Read Article

Changing the Login E-mail on Your Account

To change the e-mail address on your account, which is also your login name for you account, first log into your Formstack account. Then click on My Account > My Profile at the top right of the screen, and ...

Read Article

Upgrading or Downgrading

You can change your account plan at any time. To do so, log into you account as a User with Admin rights, click on the My Profile icon, select 'Billing' from the list of options presented, and then click 'Form...

Read Article

Canceling Your Account

To cancel your Formstack Account, click on your Profile (upper-right) > Billing > Form Plans. Scroll to the bottom, and you will see a button that says "Deactivate Account". When you choose this option, t...

Read Article

Printing Your Invoices

Please note: Invoices (previously referred to as Receipts) from payments prior to August 2018 are unavailable in-app. Please contact support to access legacy invoices. Although we email your invoice to you ...

Read Article

Users Overview

The multi-user functionality was built specifically for teams who have multiple people logging in and making changes to forms and templates, using data, editing data, approving submissions, and utilizing all as...

Read Article

Removing Formstack Ads

Note: The ability to remove this badge is only available for those who are on our Silver Plan or higher. Accounts that are on our Free or Bronze Plans will not be able to disable the Referral Badge. If you ...

Read Article

Folders/Sub-Accounts

The Folders/Sub-Account tool is a convenient way to store and organize your Forms. With this tool, you can create any number of folders with meaningful names to help you and your fellow account users group and...

Read Article

Notifications Center

The Notifications Center provides you with a quick view of notices pertaining to potential issues on your account. The notices in this menu are sent via email, however, we also want to provide an in-app directo...

Read Article